Course Loading and Video Playback Issues

When I try to resume course, I can’t click on resume!
If you try to resume your course and your screen looks like the image below: If you encounter this issue, it is likely your browser is blocking f...
Thu, 20 Jul, 2017 at 7:52 AM
The course is frozen; I cannot seem to move ahead or back. What now?
Check your internet connection (see System Requirements). Close the frozen module by clicking “Exit” in the upper right-hand corner of the dashboard and...
Wed, 29 Mar, 2017 at 9:37 AM
Why won't this video play?
This problem often shows up in Internet Explorer and sometimes in Safari. Please try using the latest version of Google Chrome or Firefox. Make sure to ...
Wed, 29 Mar, 2017 at 9:38 AM
I can hear the audio, but my video is not displaying. Why can't I see the video?
If you can hear the audio but cannot see the video, you may be experiencing issues due to browser hardware acceleration and its incompatibility with certa...
Wed, 29 Mar, 2017 at 9:39 AM
Course won't play on my iPad, iPhone, Android, or other mobile device?
Unfortunately, not all of our courses are mobile or tablet compatible at this point in time. Currently, only "Beneath the Surface: Understanding the ...
Wed, 29 Mar, 2017 at 9:40 AM
Why is video playback so choppy?
If your video playback isn’t as smooth as you’d like, here are some things you can try: Click the “HD” icon at the bottom right of your video and select ...
Thu, 20 Jul, 2017 at 7:50 AM
I clicked on a link to a website outside the module but I don't see anything!
It is possible a new window opened up behind the course; minimize the course to check.
Wed, 29 Mar, 2017 at 9:42 AM