1. Check your internet connection (see System Requirements).
  2. Close the frozen module by clicking “Exit” in the upper right-hand corner of the dashboard and reloading the course by selecting “Start this course.” Always click “Yes” when asked to resume where you left off.
  3. Clear your cache in your browser. Click on “Help” in your system browser, then search “Clear Cache.”
  4. Be sure you are using a supported browser; we recommend Google Chrome.

If you find that your computer requirements don't meet our minimum standards or that your Internet speed is too slow, you can move to another computer to complete the class. If none of this helps, or if you have no other options for taking your class online, please contact us at 469-607-1600.