Keynote Professional Development Series
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Minimum System Requirements
Can I start and stop and/or use multiple computers to complete the course?
How long do the courses take?
How many days do I have to complete a Keynote Series video-based course?
Do I need to take the courses in any particular order (if I have registered for more than one)?
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I just purchased a course, but haven't received an email yet? What can I do?
I only received one email, inviting me to the class I purchased, but never received my logon and password.
I cannot access my Keynote courses or log into my account.
If I’m going to step away from my computer, can I leave the course open while I am away?
How do I get the course handouts?
Do I need to complete the modules within a course in any particular order?
Do I have to watch the whole video?
What happens if I don’t pass the final exam?
Course Loading and Video Playback Issues
When I try to resume course, I can’t click on resume!
The course is frozen; I cannot seem to move ahead or back. What now?
Why won't this video play?
I can hear the audio, but my video is not displaying. Why can't I see the video?
Course won't play on my iPad, iPhone, Android, or other mobile device?
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Completion and Credit
I successfully completed the final exam, but I didn't receive my certificate. Now what?
I completed the exam successfully, filled out the information for my certificate, but I forgot to download a copy. What do I do?
I have successfully completed my course. When will my CE credit show up?
I've taken the Final Exam twice and failed both times. I took the course again, but now it won't let me re-take the exam. It keeps saying I've got to retake the course. What gives?
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