Keynote Professional Development Series

About Keynote 8

• Minimum System Requirements
• Can I start and stop and/or use multiple computers to complete the course?
• How long do the courses take?
• How many days do I have to complete a Keynote Series video-based course?
• Do I need to take the courses in any particular order (if I have registered for more than one)?

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Logging On 3

• I just purchased a course, but haven't received an email yet? What can I do?
• I only received one email, inviting me to the class I purchased, but never received my logon and password.
• I cannot access my Keynote courses or log into my account.

Course Navigation 5

• If I’m going to step away from my computer, can I leave the course open while I am away?
• How do I get the course handouts?
• Do I need to complete the modules within a course in any particular order?
• Do I have to watch the whole video?
• What happens if I don’t pass the final exam?

Course Loading and Video Playback Issues 7

• When I try to resume course, I can’t click on resume!
• The course is frozen; I cannot seem to move ahead or back. What now?
• Why won't this video play?
• I can hear the audio, but my video is not displaying. Why can't I see the video?
• Course won't play on my iPad, iPhone, Android, or other mobile device?

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Completion and Credit 4

• I successfully completed the final exam, but I didn't receive my certificate. Now what?
• I completed the exam successfully, filled out the information for my certificate, but I forgot to download a copy. What do I do?
• I have successfully completed my course. When will my CE credit show up?
• I've taken the Final Exam twice and failed both times. I took the course again, but now it won't let me re-take the exam. It keeps saying I've got to retake the course. What gives?